Shipping Policy

We offer free shipping to Australia. You can expect your order within 4 to 10 business days.

HOW MUCH DOES SHIPPING COST?

We provide free shipping on all orders.

DELIVERY TERMS

We use Australia Post, StarTrack, Toll, CouriersPlease, and FedEx for delivery within Australia.

HOW LONG DOES IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

Processing Time: 1 to 3 days (Monday - Friday)
Transit Time: 3 to 7 days (Monday - Friday)
Order Cut off Time: 5:00 PM (GMT+01:00 Prague)

Please note that there may be a delay in receiving orders during holidays due to reduced operations by manufacturers and transport companies. We aim to resume normal operations as soon as possible after the holidays.

Delays may occasionally occur due to incorrect delivery information, complications in customs clearance, or other unforeseen circumstances. In rare cases, shipment may take 1-4 days longer.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer shipping to multiple addresses for a single order. If you wish to have items delivered to multiple addresses, please place these orders separately.

DO I HAVE TO PAY GST?

No, paying GST is not the responsibility of our customers.

If you have any more questions, please contact us here:

Company: Performance Max Media s.r.o.

Company number: 21242453

Address: Jižní 364, 270 01 Kněževes u Rakovníka, Czechia

Email: support@klavien.com

Phone: +420 705 123 223

Opening hours (GMT+01:00 Prague):
Monday - Friday: 08:00 - 17:00
Saturday and Sunday: 10:00 - 16:00